Privacy Policy

How VisiHost collects, uses, and protects your data.
Effective Date: October 14, 2026

1 Introduction

Welcome to VisiHost ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, safeguard, and share your information when you visit our website (https://visihost.in) and use our hosting services, including Minecraft Hosting, Discord Bot Hosting, Voice Hosting, Customer Account Management, and Billing & Support Services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2 Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide to us when you register for an account, place an order, or communicate with our support team. This may include:

  • Account Information: Name, email address, physical address, and phone number.
  • Billing & Payment Information: Payment records and transaction history. (Note: We use secure third-party payment gateways and do not store complete credit card details on our servers).
  • Communications: Support tickets, emails, Discord messages, and other interactions you have with our team.

2.2 Automatically Collected Information

When you access our website or services, we automatically collect certain information about your device and usage patterns. This includes:

  • Device Information: Your IP address, browser type and version, operating system, and device identifiers.
  • Log Files & Security Logs: Login history, access timestamps, usage statistics, and server interaction logs necessary to monitor performance and prevent abuse.
  • Cookies & Tracking Technologies: We use cookies to maintain your active session, store preferences, and track analytics to improve our website. You can control cookie preferences through your browser settings.

3 How We Use Your Information

We process your personal information only when we have a valid reason to do so. Our primary uses include:

  • Service Provisioning: Delivering and maintaining our hosting services, processing your orders, and managing your account.
  • Billing & Payments: Generating invoices, processing transactions, and preventing fraudulent orders.
  • Security & Abuse Prevention: Monitoring our infrastructure for unauthorized access, investigating DDoS attacks or network abuse, and securing customer data.
  • Customer Support: Responding to your inquiries, troubleshooting technical issues, and providing guidance.
  • Service Improvements: Analyzing usage statistics to enhance server performance, develop new features, and optimize our website.
  • Marketing Communications: Sending service updates, newsletters, or promotional offers. You may opt-out of marketing emails at any time.

4 Information Sharing

VisiHost strictly respects your privacy. We do NOT sell, rent, or trade your personal data to third parties.

We only share information under the following limited circumstances:

  • Third-Party Service Providers: We may share data with trusted vendors that help us operate our business, such as payment processors and data center infrastructure providers. These partners are legally obligated to protect your data.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or in response to a valid request from law enforcement authorities in India or internationally (if applicable).
  • Fraud Prevention: We share necessary details with fraud prevention networks to combat cybercrime and unauthorized payments.

5 Data Retention & Security

5.1 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

5.2 Data Security

We implement industry-standard organizational and technical security measures—including SSL encryption, secure server architecture, and access controls—to protect your personal information from unauthorized access, alteration, or destruction. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6 User Rights

You have complete control over your personal data. At any time, you may:

  • Request Access: Ask for a copy of the personal information we hold about you.
  • Correct Inaccuracies: Update your profile or contact support to correct inaccurate information.
  • Request Deletion: Request the deletion of your account and personal data (subject to legal and billing retention requirements).
  • Manage Cookies: Adjust your browser settings to refuse some or all cookies.

To exercise any of these rights, please contact our support team at [email protected].

7 Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

9 Changes to this Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify active customers of significant changes via email or an announcement in the client area. The "Effective Date" at the top of this page will always reflect the most recent revision.

10 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please reach out to us:

VisiHost Data Privacy Team

Jurisdiction: India