Refund Policy

1 Introduction

At VisiHost ("we," "us," or "our"), we strive to provide high-quality hosting services that exceed your expectations. We understand that occasionally, circumstances may require you to request a refund.

This Refund Policy outlines the terms and conditions under which refunds are issued for our services, including Minecraft Hosting, Discord Bot Hosting, Voice Hosting, and any other future services we may offer. By purchasing our services, you agree to the terms set forth in this policy.

2 Refund Eligibility & Criteria

Refunds are only available if the service qualifies under this policy. General dissatisfaction is not an automatic ground for a refund, as we provide dedicated support to help resolve technical issues.

2.1 Approval Criteria

A refund may be approved if:

• There is a verified hardware or network failure on our end that renders the service completely unusable for an extended period, and our team cannot resolve the issue.
• A duplicate or accidental payment occurred.
• Your service falls within a specific, advertised money-back guarantee window (if explicitly stated during checkout).

2.2 Partial Refunds

We generally do not offer prorated or partial refunds for unused time on a billing cycle. If you cancel your service mid-cycle, it will remain active until the end of the paid period.

3 Non-Refundable Services & Scenarios

Under no circumstances will a refund be provided for:

• Customized Services: Manually configured solutions, custom IP allocations, or specialized software installations.
• Promotional Offers: Services purchased using significant discount codes, flash sales, or promotional credits.
• Taxes & Fees: Any payment gateway processing fees, currency conversion fees, or local taxes (where non-refundable by law).
• Service Abuse: Services suspended, restricted, or terminated due to violations of our Terms of Service (e.g., hosting illegal content, DDoS involvement, malware distribution, or excessive resource abuse).
• Account Termination: If we terminate your account for fraud, harassment of our staff, or severe policy violations, no refunds will be issued.

4 Refund Request Process & Timeframe

To request a refund, you must open a Billing Support Ticket through your client area within the eligible timeframe. Please include your invoice number, service ID, and a detailed explanation of why you are requesting a refund.

4.1 Processing Time

Our billing team reviews refund requests within 24-72 business hours. If approved, the refund will be issued using the original payment method whenever possible.

Once processed on our end, it may take an additional 3 to 10 business days for the funds to reflect in your bank account, depending entirely on your bank or payment provider's processing times.

5 Chargebacks, Disputes & Fraud

We are dedicated to resolving any payment issues amicably. Therefore, initiating a chargeback or payment dispute through your bank, PayPal, or credit card provider without first contacting our support team is strictly prohibited.

Consequences of Chargebacks:

• Immediate and permanent suspension of your VisiHost account.
• Immediate termination of all active services and deletion of data without notice.
• Your details may be reported to fraud prevention networks, which could affect your ability to purchase hosting services from other providers in the future.

6 Cancellations & Automatic Renewals

6.1 Subscriptions

If you have an active subscription or automatic renewal set up with a payment gateway (e.g., PayPal Subscriptions), you are entirely responsible for cancelling the subscription profile via the payment provider or through your client area.

6.2 Cancellation Policy

Submitting a cancellation request in our system does not automatically guarantee a refund. It simply instructs our system not to generate future invoices for that service. If an automatic payment goes through because you forgot to cancel a third-party subscription profile, we will treat it under our Duplicate Payments / Billing Errors policy, subject to a small processing fee deduction if refunded.

7 Billing Errors & Duplicate Payments

If you believe you have been billed incorrectly or charged multiple times for a single invoice due to a system error, please contact our support team immediately. Verified duplicate or accidental payments are fully refundable. Alternatively, you may choose to have the excess amount credited to your VisiHost account balance for future purchases.

8 Changes to this Refund Policy

VisiHost reserves the right to modify, amend, or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

9 Contact Information

If you have any questions regarding a payment, invoice, or refund request, please reach out to our billing support team: